Customer Operations Manager

Integer

Not specified
7+ years medical device experience
Bachelor's degree in business
Iso certification adherence
Integer is seeking a Customer Operations Manager to lead and advocate for customer needs within the company. The ideal candidate will have extensive experience in the medical device sector, focusing on customer relationships and operational excellence

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role serves as the voice of the customer during production meetings and partners with Sales to grow relationships with Factory Direct and Enterprise customers.
  • The manager will develop unconstrained unit forecasts for the S&OP process and drive team performance towards key metrics like Order Acknowledgement Cycle Time.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager to lead and advocate for customer needs within the company. The ideal candidate will have extensive experience in the medical device sector, focusing on customer relationships and operational excellence.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • ISO certification adherence
  • FDA regulatory compliance
  • S&OP forecasting process

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration ability
  • Process improvement mindset
  • Exceptional communication skills
  • Strategic relationship building

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS requirements
  • Experience with ISO Certification audits

Work Rights

Not specified

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