Coordenador(a) Técnico(a) De Monitoramento (prazo Determinado) - Minas Gerais Ou Paraná
Laboratory Animal Management Association
Minas Gerais, Brazil
Hybrid
Technical support for animal monitoring
Customer relationship management
Digital platform maintenance
Act as the first point of contact and technical escalation for animal monitoring clients, ensuring field insights translate into perceived customer value
Job Summary
Act as the first point of contact and technical escalation for animal monitoring clients, ensuring field insights translate into perceived customer value.
Support new employee training and provide assistance in online meetings and training sessions, while collaborating with the sales team to prioritize and align critical customer information.
Manage support processes and exceptions, ensuring compliance with company policies and actively contributing to process improvements, system efficiency, and waste elimination.
Matching Summary
Act as the first point of contact and technical escalation for animal monitoring clients, ensuring field insights translate into perceived customer value.
Skills & Requirements
Must-have
Technical support for animal monitoring
Customer relationship management
Digital platform maintenance
Process improvement and efficiency
Collaboration with sales team
Nice-to-have
Diplomatic dispute and complaint management
Engaging clients and stakeholders
Collaborative yet independent profile
Attention to detail and organization
Interest in biofarma portfolio
Key Requirements
Veterinary Medicine, Animal Science, or Agronomy degree