Job Summary

• This role exists to build and lead a dedicated function that owns how the company responds when things go wrong and ensures they go wrong less often.
• The position requires owning every incident end-to-end, serving as the single accountable coordinator for all production incidents and leading War Room response sessions.
• Employees are trusted to own their schedules and show up for their teams while balancing personal commitments with the need for flexibility across global time zones.

Matching Summary

Salary

Base: $165,656.80 - $217,424.55 USD; Bonus/Equity: Short-term incentive bonus and equity-based long-term incentive program available; Benefits: 401(k), paid vacation/holidays, leaves, medical, dental, vision coverage

Skills & Requirements

Key Requirements

• 8+ years in incident management or technical program management
• Proven ability to lead under pressure
• Experience with ITIL or similar frameworks

Work Rights