Service Desk Technician - Paternity Leave

ConvaTec Group

Lisbon, Portugal
Hybrid
Microsoft applications troubleshooting
Sccm and active directory management
Global user support via phone, chat, ticketing
As a Service Desk Technician, you will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity

Job Summary

  • As a Service Desk Technician, you will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity.
  • This role will require flexibility in terms of shifts to accommodate global time zones.
  • Your expertise will be essential in delivering exceptional customer service and maintaining the efficiency of our IT infrastructure on a global scale.

Matching Summary

As a Service Desk Technician, you will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity.

Skills & Requirements

Must-have

  • Microsoft applications troubleshooting
  • SCCM and Active Directory management
  • Global user support via phone, chat, ticketing
  • ServiceNow ticketing system
  • ITIL best practices adherence
  • Advanced English language skills

Nice-to-have

  • FortiClient VPN knowledge
  • Continuous learning and IT trends
  • Process improvement collaboration
  • Self-reliant problem solving

Key Requirements

  • Minimum 2 years IT support experience
  • Proficiency in Windows troubleshooting
  • Experience with ticketing tools
  • Customer-centric approach
  • Adaptability to shift work

Work Rights

Not specified

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