The Customer Success Manager is accountable for ensuring customers realize maximum value from Elsevier's full product portfolio by driving adoption, engagement, retention, and measurable outcomes
Job Summary
The Customer Success Manager is accountable for ensuring customers realize maximum value from Elsevier's full product portfolio by driving adoption, engagement, retention, and measurable outcomes.
Elsevier promotes a healthy work/life balance and offers benefits such as medical insurance, flexible working arrangements, and access to learning and development resources.
The role involves partnering closely with Account Managers and cross-functional teams to deliver seamless customer experiences and identify growth opportunities.
Matching Summary
The Customer Success Manager is accountable for ensuring customers realize maximum value from Elsevier's full product portfolio by driving adoption, engagement, retention, and measurable outcomes.
Skills & Requirements
Must-have
Customer onboarding and adoption strategies
Subscription lifecycle management
Customer relationship management
Cross-functional collaboration
Data-driven customer health monitoring
CRM and CS systems usage
Nice-to-have
Excellent communication and stakeholder influence
Proactive portfolio management
Customer advocacy initiatives
Strong organizational skills
Work/life balance culture
Key Requirements
Knowledge of Elsevier’s products or related industries