Inbound Customer Service Agent

KONE

Moline, IL, United States
Base: $57,200 – $75,000; bonus/equity: 5% target i...
Receive and manage customer queries
Own cases from receipt to resolution
Answer incoming calls from technicians
KONE is a global leader providing elevators, escalators, and automatic building doors, aiming to improve urban life with innovative solutions

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors, aiming to improve urban life with innovative solutions.
  • Key responsibilities include receiving and managing customer queries, escalating cases, and updating customer master data.
  • The company offers a competitive salary, flexible work schedule, opportunities to learn and grow, matching 401K, and comprehensive health and wellness plans.

Matching Summary

KONE is a global leader providing elevators, escalators, and automatic building doors, aiming to improve urban life with innovative solutions.

Salary

Base: $57,200 – $75,000; Bonus/Equity: 5% Target Incentive; Benefits: Comprehensive health and wellness plans

Skills & Requirements

Must-have

  • Receive and manage customer queries
  • Own cases from receipt to resolution
  • Answer incoming calls from technicians
  • Update customer contact data
  • Speak clearly and understandably
  • Enter information while talking

Nice-to-have

  • Collaborative, creative, supportive environment
  • Passionate about safety and quality
  • Value authentic self
  • Sustainability is integral
  • Ethical business practices

Key Requirements

  • 3+ years related experience
  • High school diploma or GED
  • Proficient spelling, communication, data entry
  • Ability to read and interpret documents
  • Ability to perform basic math calculations

Work Rights

Not specified

Tailored Resume

Cover Letter