Customer Success Manager

S&P Global Energy

Riyadh, Saudi Arabia
Fully remote
Customer onboarding and training
Proactive customer engagement
Relationship management with stakeholders
Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions

Job Summary

  • Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
  • The team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions.
  • Our benefits include: Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, Family Friendly Perks.

Matching Summary

Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.

Skills & Requirements

Must-have

  • Customer onboarding and training
  • Proactive customer engagement
  • Relationship management with stakeholders
  • Leverage customer data
  • Cross-functional collaboration
  • Gainsight usage

Nice-to-have

  • Voice of the customer
  • Industry/market/regional trends
  • Curiosity and shared belief
  • Spirit of discovery

Key Requirements

  • 3+ years of experience
  • Bachelor's degree preferred
  • Fluency in English
  • Ability to travel to meet clients
  • Saudi nationals only

Work Rights

Saudi nationals only

Tailored Resume

Cover Letter