As a Customer service supervisor, you’ll be part of our Asia Supply Chain team working as a hybrid employee managing sales orders, supervising staff, and supporting KPI improvements
Job Summary
As a Customer service supervisor, you’ll be part of our Asia Supply Chain team working as a hybrid employee managing sales orders, supervising staff, and supporting KPI improvements.
We offer career growth opportunities within a global company with 60+ brands, access to extensive learning resources, and a diverse, inclusive workplace culture.
Joining Stanley Black & Decker means working in an innovative, tech-driven environment with a commitment to sustainability and positive community impact.
Matching Summary
As a Customer service supervisor, you’ll be part of our Asia Supply Chain team working as a hybrid employee managing sales orders, supervising staff, and supporting KPI improvements.
Skills & Requirements
Must-have
Manage sales orders via FAX, email, EDI
Supervise customer service representatives
Publish sales and return reports
Support supply chain KPI improvements
Hybrid work model with office presence
Nice-to-have
People management experience
Relentless pursuit of excellence
Embrace innovation and continuous learning
Diverse and inclusive culture
Purpose-driven company values
Key Requirements
5+ years customer service experience
3+ years SAP SOM experience
English communication skills (writing and reading)