As a Technical Support Engineer specializing in the Public Safety sector, your primary objective revolves around incident and problem management, ensuring contractually agreed service levels are maintained
Job Summary
As a Technical Support Engineer specializing in the Public Safety sector, your primary objective revolves around incident and problem management, ensuring contractually agreed service levels are maintained.
You will be responsible for analyzing faults, implementing solutions, and managing incidents/problems to product support, interfacing with 3rd level support and the service desk.
This role offers a chance to make a difference every day, contributing to projects that directly impact public safety and security within a multicultural environment.
Matching Summary
As a Technical Support Engineer specializing in the Public Safety sector, your primary objective revolves around incident and problem management, ensuring contractually agreed service levels are maintained.
Skills & Requirements
Must-have
Incident Management and Problem Management
Trouble ticket systems
Digital radio/mobile radio systems
IT systems and IP networks
ITIL Foundation certified
Strong communication skills in English
Nice-to-have
Multicultural environment collaboration
Customer service orientation
Solution oriented and analytical
Flexible and collaborative culture
Skillset development opportunities
Key Requirements
Minimum 3 years of professional experience
University studies in electrical, communications engineering, computer science, or similar
Experience in incident management, problem management, SW deployment, or service validation