Sr. Analyst I, Infra Cx

Invesco UK

Hyderabad, India
Hybrid
Superior customer service
Troubleshooting and questioning skills
Monitoring chat queues
The team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents

Job Summary

  • The team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents.
  • As a key member of the Service Desk, you will support business partners and maintain a secure environment as the gatekeeper of access at the front line.
  • In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth.

Matching Summary

The team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents.

Skills & Requirements

Must-have

  • superior customer service
  • troubleshooting and questioning skills
  • monitoring chat queues
  • MS Teams escalation
  • process optimization
  • security and compliance adherence

Nice-to-have

  • leadership skills
  • strategic thinking
  • creative problem-solving
  • lifelong learner
  • diverse perspectives

Key Requirements

  • Bachelor's or Master's Degree
  • 7+ years relevant experience
  • Mentoring teams experience
  • Advanced technical skills
  • Project management experience
  • Strategic planning experience
  • Security and compliance knowledge

Work Rights

Not specified

Tailored Resume

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