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Motorola Solutions is seeking a Service Delivery Manager in Saudi Arabia to oversee specialized technical teams and ensure high operational performance for customer systems. The role involves managing various functions such as upgrades, performance monitoring, and customer satisfaction, emphasizing leadership in a 24/7 support environment.
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Job Summary
The SDM is responsible for customer success as defined by success criteria during the transition phase.
The SDM leads dedicated technical teams to ensure seamless application upgrades, rigorous performance tracking, and effective knowledge transfer to support the mission-critical environment.
Motorola Solutions is an Equal Opportunity Employer and is proud of its people-first and community-focused culture.
Matching Summary
Match Score: 75
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Motorola Solutions is seeking a Service Delivery Manager in Saudi Arabia to oversee specialized technical teams and ensure high operational performance for customer systems. The role involves managing various functions such as upgrades, performance monitoring, and customer satisfaction, emphasizing leadership in a 24/7 support environment.
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Skills & Requirements
Must-have
operational health of customer system
deliver services and maintain compliance
consistently high service performance
customer success
mission-critical push-to-talk applications
24x7x365 support model
Nice-to-have
people-first and community-focused culture
relentless pursuit to help keep people safer
foster collaboration for safer communities
connect with a career that matters
Key Requirements
Diploma or degree in Engineering (Electrical) or related discipline
ITIL v4 certification
2+ years experience planning project transition to O&M
5+ years experience managing service delivery team
Excellent communications skills (English and Arabic)