Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster
Job Summary
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster.
Lead, coach, and develop the local CX team, ensuring clearly defined annual targets that balance quality, cost, and consistency.
We Offer We recognize that everyone is different and that the way people want to work varies.
Matching Summary
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster.
Skills & Requirements
Must-have
Customer facing activities
Customer service delivery
Import and export operations
Documentation flow management
Continuous improvement initiatives
Nice-to-have
Global trade and logistics
Cutting-edge technologies
Diversity and collaboration
Flexible working arrangements
Key Requirements
Experience in Freight Forwarding, Logistics, or Supply Chain
Proven leadership experience
Ability to influence, communicate, and collaborate effectively