Not specified; pyy varies based on knowledge, skil...
On-site
1-3 years technical support experience
Comfort with apis and authentication concepts
Ability to read basic javascript
Alloy helps financial institutions solve identity risk problems by enabling them to outpace fraud and confidently serve more people
Job Summary
Alloy helps financial institutions solve identity risk problems by enabling them to outpace fraud and confidently serve more people.
The Technical Support Engineer 2 serves as the front line of the support experience, responsible for triaging cases and gathering technical context for senior engineers.
The role requires engaging customers early through short calls and written communication to clarify issues and build high-quality handoffs.
Matching Summary
Alloy helps financial institutions solve identity risk problems by enabling them to outpace fraud and confidently serve more people.
Salary
Not specified; pay varies based on knowledge, skills, and experience
Skills & Requirements
Must-have
1-3 years technical support experience
Comfort with APIs and authentication concepts
Ability to read basic JavaScript
Zendesk ticketing system proficiency
Leading short customer discovery calls
Nice-to-have
Experience with SaaS implementation workflows
Familiarity with SQL or scripting languages
Background in fraud and compliance domains
Experience creating client-facing documentation
Comfort using AI tools for productivity
Key Requirements
1-3 years experience in technical support or customer success
Strong judgment on when to resolve vs escalate tickets
Organized ability to manage a reactive support queue