Sr Customer Engineer - Presales & Post Sales

Pendo.io

London, United Kingdom
Not specified; competitive salary based on industr...
On-site
5 to 8 years customer-facing technical experience
Deep hands-on web technologies html css javascript rest apis
Experience managing strategic enterprise accounts with executives
The Customer Engineering team serves as the technical backbone for pre- and post-sales customer motion, connecting technical execution to business outcomes

Job Summary

  • The Customer Engineering team serves as the technical backbone for pre- and post-sales customer motion, connecting technical execution to business outcomes.
  • You will own strategic enterprise accounts across acquisition, implementation, adoption, expansion, and escalation while leading technical strategy for complex deployments.
  • Pendo offers comprehensive top-tier coverage including medical, dental, life insurance, pension match, equity, and high-value lifestyle perks.

Matching Summary

The Customer Engineering team serves as the technical backbone for pre- and post-sales customer motion, connecting technical execution to business outcomes.

Salary

Not specified; Competitive salary based on industry size; Equity included

Skills & Requirements

Must-have

  • 5 to 8 years customer-facing technical experience
  • Deep hands-on web technologies HTML CSS JavaScript REST APIs
  • Experience managing strategic Enterprise accounts with executives
  • Hands-on use of AI tools for workflow automation
  • Proven ability to solve ambiguous problems with tradeoffs

Nice-to-have

  • Experience with Pendo or digital adoption platforms
  • Mobile app development Swift Android React Native
  • Familiarity with data architecture AI machine learning concepts
  • Track record of building reusable frameworks playbooks
  • Passion for mentoring junior team members

Key Requirements

  • 5 to 8 years experience in Solutions Engineering or Technical Account Management
  • Deep expertise in HTML, CSS, JavaScript, and REST APIs
  • Demonstrated ability to connect technical work to business ROI

Work Rights

Not specified

Tailored Resume

Cover Letter