Service Desk Analyst

Apex Group

2-3 years it operational experience
Windows desktop 7/8/10 configuration
Active directory user management
The role requires maintaining adequate knowledge of operating systems and application software used within the organization

Job Summary

  • The role requires maintaining adequate knowledge of operating systems and application software used within the organization.
  • Candidates must possess excellent time-keeping skills and a strong focus on customer service in a global service desk environment.
  • The position involves working under own initiative to solve problems while adhering to documented SOPs and process improvements.

Matching Summary

The role requires maintaining adequate knowledge of operating systems and application software used within the organization.

Skills & Requirements

Must-have

  • 2-3 years IT operational experience
  • Windows Desktop 7/8/10 configuration
  • Active Directory user management
  • Microsoft Office 2013/2016 or Office 365
  • Ticket tool experience like Fresh Service or Service Now

Nice-to-have

  • Virtual desktop environment familiarity
  • CITRIX XenDesktop/XenApp experience
  • Azure and AWS cloud knowledge
  • Physical networking basics
  • ITIL Service Management principles

Key Requirements

  • Recognised third level qualification in computer discipline
  • Comptia A+, Server +, Network +, or MCP certification
  • Experience with Global Service Desk on call
  • Good written and communication skills in English

Work Rights

Not specified

Tailored Resume

Cover Letter