The Lead Expert – GES H2R plays a critical role in strengthening global HR service delivery by driving capability building and process excellence
Job Summary
The Lead Expert – GES H2R plays a critical role in strengthening global HR service delivery by driving capability building and process excellence.
This position blends people leadership, process governance, and HR transformation to ensure teams are fully trained, compliant, and consistently delivering against SLAs.
Candidates must have a graduate or postgraduate degree preferably in Human Resources with proven experience in global shared services environments.
Matching Summary
The Lead Expert – GES H2R plays a critical role in strengthening global HR service delivery by driving capability building and process excellence.
Skills & Requirements
Must-have
HR operations experience
Process documentation and SOPs
Training framework design
KPI analysis and reporting
Global stakeholder engagement
Nice-to-have
SAP SuccessFactors knowledge
Root cause analysis skills
Inclusive workplace culture
Cross-cultural collaboration
Knowledge sharing leadership
Key Requirements
Graduate or postgraduate degree in HR or related discipline
Proven experience in HR operations and process excellence
Hands-on experience with continuous improvement and KPI analysis