Sound judgment and analytical problem-solving skills
Ability to conciliate and negotiate with sensitivity
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ING is seeking an Internal Dispute Resolution Specialist to join their Customer Excellence team in Wyong, Australia. The role focuses on managing customer complaints, conducting investigations, and ensuring compliance with regulatory requirements while promoting a positive customer experience.
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Job Summary
This role involves managing complaints from lodgement through closure, including detailed investigation and resolution.
The team is dedicated to turning potentially poor customer experiences into great ones by listening and learning.
Employees receive benefits including discounted health insurance, an additional rest day, and a volunteer IMPACT day.
Matching Summary
Match Score: 75
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ING is seeking an Internal Dispute Resolution Specialist to join their Customer Excellence team in Wyong, Australia. The role focuses on managing customer complaints, conducting investigations, and ensuring compliance with regulatory requirements while promoting a positive customer experience.
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Skills & Requirements
Must-have
Experience managing complex customer complaints
Sound judgment and analytical problem-solving skills
Ability to conciliate and negotiate with sensitivity