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Manulife Financial Inc. is seeking a Senior Voice of Customer (VoC) Manager to enhance customer experience through actionable insights derived from data analysis. The ideal candidate will possess significant experience in customer experience management, along with strong analytical and communication skills.
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Job Summary
The Wealth & Asset Management Asia Customer Experience team empowers the organization to address key challenges and transform customer feedback into actionable insights.
As a Senior VoC Manager, you will leverage insights from multiple data sources to help improve customer journeys and service experiences.
We will support you in shaping the future you want to see in a flexible environment that values well-being and inclusion.
Matching Summary
Match Score: 75
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Manulife Financial Inc. is seeking a Senior Voice of Customer (VoC) Manager to enhance customer experience through actionable insights derived from data analysis. The ideal candidate will possess significant experience in customer experience management, along with strong analytical and communication skills.
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Skills & Requirements
Must-have
8+ years in Customer Experience
Experience with NPS programs
Strong analytical and problem-solving skills
Familiarity with Medallia and Qualtrics
Nice-to-have
Proficient in spoken and written Mandarin
Experience with digital analytics platforms
Strong judgment in issue identification
Key Requirements
Degree in Marketing or related field
Understanding of Asia Retail & Retirement businesses
Proficient in spoken and written English and Cantonese