Service Desk Technician – Intermediate Category Location Aberdeen Proving Grounds, Md

Black Bear Technology Solutions

Aberdeen Proving Grounds, Md, USA
On-site
Tier 1 and tier 2 technical support
Resolve hardware, software, and peripheral issues
Collaborate with cross-functional teams
Black Bear Technology Solutions is seeking an Intermediate Service Desk Technician to provide Tier 1 and Tier 2 technical support at Aberdeen Proving Grounds, requiring an active Secret Clearance. The role involves troubleshooting hardware and software issues, collaborating with technical teams, and maintaining up-to-date knowledge of supported technologies

Job Summary

  • The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users.
  • This role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed.
  • The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users.

Matching Summary

Match Score: 85

Black Bear Technology Solutions is seeking an Intermediate Service Desk Technician to provide Tier 1 and Tier 2 technical support at Aberdeen Proving Grounds, requiring an active Secret Clearance. The role involves troubleshooting hardware and software issues, collaborating with technical teams, and maintaining up-to-date knowledge of supported technologies.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 technical support
  • resolve hardware, software, and peripheral issues
  • collaborate with cross-functional teams
  • maintain up-to-date technical knowledge

Nice-to-have

  • enhance overall performance
  • integrated service desk team

Key Requirements

  • Active Secret Clearance
  • 3 to 5 years in IT support
  • High School Diploma or equivalent
  • CompTIA Security+ CE
  • ITIL v4 Foundation
  • Relevant Operating System Certifications
  • DoD 8570/8140 compliance

Work Rights

Active Secret Clearance

Tailored Resume

Cover Letter