Manage technology operations budget and financial governance
Support security implementations and local market audits
Oversee user support service operations and kpis
The role involves maintaining strong relationships with local markets and cluster leadership to enhance the visibility of Technology's value
Job Summary
The role involves maintaining strong relationships with local markets and cluster leadership to enhance the visibility of Technology's value.
Candidates will manage technology operations budgets, oversee vendor procurement activities, and ensure compliance with security standards like ISO27001.
This position requires overseeing service operations, managing escalations, and collaborating with Birlasoft teams to meet performance targets.
Matching Summary
The role involves maintaining strong relationships with local markets and cluster leadership to enhance the visibility of Technology's value.
Skills & Requirements
Must-have
Manage technology operations budget and financial governance
Support security implementations and local market audits
Oversee user support service operations and KPIs
Collaborate with Birlasoft cluster teams for service delivery
Drive CMDB and CSDM compliance initiatives
Nice-to-have
Strong relationship building with local markets leadership
Experience in Disaster Recovery and Business Continuity planning
Ability to act as AI Team member where required
Commitment to diversity and inclusion values
Key Requirements
Experience in IT service management and governance
Knowledge of security certifications such as Cyber Essentials or ISO27001