Bdc Manager

Toyota of Downtown LA

Los Angeles, CA, United States
$70,304.00 to $140,000.00; not specified; competit...
On-site
Customer relations process management
Bilingual and fluent in spanish
Product information knowledge
Lead customer relations process management by observing, installing, and training approved CR processes

Job Summary

  • Lead customer relations process management by observing, installing, and training approved CR processes.
  • Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
  • Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.

Matching Summary

Lead customer relations process management by observing, installing, and training approved CR processes.

Salary

$70,304.00 to $140,000.00; Not specified; Competitive pay

Skills & Requirements

Must-have

  • Customer relations process management
  • Bilingual and Fluent in Spanish
  • Product information knowledge
  • Sales pricing knowledge
  • Dealership and manufacturer events

Nice-to-have

  • Continuous improvement plans
  • Customer data management
  • Increase appointments and sales

Key Requirements

  • Previous customer service management experience
  • Ability to present information clearly
  • Ability to teach others
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter