Technology Service Analyst - Barcelona/madrid/zaragoza
Deutsche Bank
Barcelona, Spain
Hybrid
Itil practices
Incident management
Change management
Apply ITIL practices to lead incident, change and problem management, ensure regulatory compliance, and deliver accurate reporting to safeguard critical services across the bank’s technology landscape
Job Summary
Apply ITIL practices to lead incident, change and problem management, ensure regulatory compliance, and deliver accurate reporting to safeguard critical services across the bank’s technology landscape.
Manage incidents, changes and problems with a strong focus on restoring service quickly for clients and work with teams to understand client impact and drive actions that prevent issues from happening again.
Benefit from initiatives such as counseling and support in difficult life situations and a culture where you can openly speak about mental health.
Matching Summary
Apply ITIL practices to lead incident, change and problem management, ensure regulatory compliance, and deliver accurate reporting to safeguard critical services across the bank’s technology landscape.
Skills & Requirements
Must-have
ITIL practices
incident management
change management
problem management
regulatory compliance
analytical skills
client impact assessment
Nice-to-have
user access management
profile creation
role assignment
collaboration
inclusion
open communication
Key Requirements
Proven communication skills
Demonstrated understanding of regulatory requirements