Product Manager – Disputes

Kombuki

Not specified
End-to-end disputes journey
Customer fairness, risk, operational efficiency
Data and responsible ai adoption
Kombuki is seeking a Product Manager for their Disputes team, focusing on enhancing customer experiences in financial services, especially during high-stress situations like unrecognized transactions. The role involves collaboration across various teams to improve the end-to-end Disputes journey while utilizing data and responsible AI for better outcomes

Job Summary

  • We are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
  • You’ll help deliver measurable outcomes, such as faster resolutions, higher first‑touch resolution and fewer complaints, by combining strong customer insight, product thinking and responsible AI adoption.
  • The Disputes value stream is responsible for the end-to-end Disputes Journey and is dedicated to providing the best service in the moments that matter.

Matching Summary

Match Score: 85

Kombuki is seeking a Product Manager for their Disputes team, focusing on enhancing customer experiences in financial services, especially during high-stress situations like unrecognized transactions. The role involves collaboration across various teams to improve the end-to-end Disputes journey while utilizing data and responsible AI for better outcomes.

Skills & Requirements

Must-have

  • End-to-end Disputes journey
  • Customer fairness, risk, operational efficiency
  • Data and responsible AI adoption
  • Improve customer experience
  • Problem framing and discovery practice

Nice-to-have

  • Balancing customer outcomes with constraints
  • Continuous discovery, problem-first prioritization
  • Cross-functional squad collaboration
  • Seamless banking experience delivery

Key Requirements

  • Product Manager experience
  • Financial services, payments or disputes experience preferred
  • Experience using data to articulate problems
  • Excellent stakeholder management skills
  • Tertiary qualification in business preferred

Work Rights

Not specified

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