Case Manager - Recovering Independence

Eml

Melbourne, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Experience in fast-paced high-pressure environment
Strong pc skills and system adaptability
Excellent communication and stakeholder engagement
The role involves providing direct support to individuals recovering from long-term work-related injuries who are no longer with an active employer

Job Summary

  • The role involves providing direct support to individuals recovering from long-term work-related injuries who are no longer with an active employer.
  • EML fosters a learning culture that invests in employee development and offers flexibility to work from home up to 3 days per week after training.
  • Employees receive comprehensive benefits including a corporate wellbeing program, discounted health insurance, gym membership, and access to over 350 retailer discounts.

Matching Summary

The role involves providing direct support to individuals recovering from long-term work-related injuries who are no longer with an active employer.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Experience in fast-paced high-pressure environment
  • Strong PC skills and system adaptability
  • Excellent communication and stakeholder engagement
  • Empathetic and resilient approach to sensitive situations
  • Proactive self-motivated problem solving

Nice-to-have

  • Creative thinking to overcome challenges
  • High attention to detail and organization
  • Time management skills
  • Customer-focused service mindset
  • Solutions-focused attitude

Key Requirements

  • Previous experience in customer service, medical reception, or call centre
  • Ability to manage caseload within legislation and compliance guidelines
  • Confidence to engage and influence various stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter