Customer Service Desk Agent - (mortgage Support) In Salt Lake City, Ut

Unisys

Salt Lake City, UT, United States
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Answering and routing calls
Problem solving
Customer engagement
** Unisys is seeking a Customer Service Desk Agent for mortgage support in Salt Lake City, UT. The role requires excellent communication skills, call center experience, and multitasking abilities to assist customers effectively while adhering to company procedures and performance metrics. **

Job Summary

  • Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems.
  • Beyond mere call handling, agents build rapport with customers, ensuring a personalized experience that enhances satisfaction.
  • Achieving key performance indicators (KPIs) such as average handling time (AHT) and first call resolution (FCR).

Matching Summary

Match Score: 75

** Unisys is seeking a Customer Service Desk Agent for mortgage support in Salt Lake City, UT. The role requires excellent communication skills, call center experience, and multitasking abilities to assist customers effectively while adhering to company procedures and performance metrics. **

Skills & Requirements

Must-have

  • Answering and Routing Calls
  • Problem Solving
  • Customer Engagement
  • Documentation
  • Follow-Up
  • Meeting Performance Targets

Nice-to-have

  • Maintain Professionalism
  • Adhering to Scripts
  • Muti Tasking

Key Requirements

  • High School Diploma or GED required
  • 1-2 years' experience
  • Call Center experience
  • Customer Service experience
  • Able to Muti-Task

Work Rights

Eligibility for US Government authorizations

Tailored Resume

Cover Letter