Product Manager, Customer Experience

Abbott

Alameda, California, United States
Base: $114,000.00 – $228,000.00; bonus/equity: not...
Customer experience strategy
Digital ecosystem development
Ai-driven call center workflow solutions
This role is responsible for the overall strategy & roadmap for solutions that take a holistic approach of product development from long-term strategy to tactical implementation of features/functionalities to drive an excellent customer-centric experience

Job Summary

  • This role is responsible for the overall strategy & roadmap for solutions that take a holistic approach of product development from long-term strategy to tactical implementation of features/functionalities to drive an excellent customer-centric experience.
  • Responsibilities include acting as a subject-matter expert for customers, understanding call center operations, and guiding the organization through digital transformation with a focus on customer problems.
  • Abbott offers career development, medical coverage, retirement savings plan, tuition reimbursement, and is recognized as a great place to work globally.

Matching Summary

This role is responsible for the overall strategy & roadmap for solutions that take a holistic approach of product development from long-term strategy to tactical implementation of features/functionalities to drive an excellent customer-centric experience.

Salary

Base: $114,000.00 – $228,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Experience Strategy
  • Digital Ecosystem Development
  • AI-driven call center workflow solutions
  • Agile product development
  • Product discovery and testing
  • Cross-functional team collaboration

Nice-to-have

  • Personalized and accessible environment
  • Holistic product development approach
  • Drive ideas from concept to launch
  • Action and solution-oriented
  • Team-player in international team

Key Requirements

  • Bachelor's degree with at least 4 years of related experience
  • End-to-end tech-based product development
  • Experience in Medical/Consumer technology
  • Experience with agile environments and Scrum
  • Strong analytical skills
  • Familiarity with cloud technologies, APIs, and scalable architectures

Work Rights

Not specified

Tailored Resume

Cover Letter