Customer Support Specialistfull-time / Part-timeutrecht, The Netherlands

snappcar.nl

Utrecht, Netherlands
Competitive salary; not specified; 8% holiday pyy ...
On-site
Inbound and outbound customer service experience
Native or fluent dutch and english
Problem-solving complex cases independently
SnappCar is seeking a Customer Support Specialist in Utrecht, Netherlands, to assist users on their platform that connects car owners with those in need of a vehicle. The ideal candidate should have customer service experience, be fluent in Dutch and English, and be available to work flexible hours. This role offers a supportive work environment alongside competitive benefits, including an unlimited holiday policy and sustainability contribution

Job Summary

  • As a Customer Support Specialist, you will be one of the first points of contact for our community, assisting both renters and car owners with their questions and challenges.
  • You will answer questions, resolve problems, and ensure users are helped effectively and customer-centrally, always keeping user satisfaction central.
  • We offer a competitive salary, unlimited holiday policy, sabbatical opportunities, 8% holiday pay, travel expenses, SnappCar Coupons, a laptop, and an annual budget for professional growth.

Matching Summary

Match Score: 85

SnappCar is seeking a Customer Support Specialist in Utrecht, Netherlands, to assist users on their platform that connects car owners with those in need of a vehicle. The ideal candidate should have customer service experience, be fluent in Dutch and English, and be available to work flexible hours. This role offers a supportive work environment alongside competitive benefits, including an unlimited holiday policy and sustainability contribution.

Salary

Competitive salary; Not specified; 8% holiday pay + travel expenses

Skills & Requirements

Must-have

  • Inbound and outbound customer service experience
  • Native or fluent Dutch and English
  • Problem-solving complex cases independently
  • Knowledge sharing with colleagues
  • Availability for Sunday shifts

Nice-to-have

  • Contributing to a greener future
  • Proactive process improvement
  • Supporting junior colleagues
  • Flexibility for irregular shifts

Key Requirements

  • Minimum 32 hours per week availability
  • Willingness to work occasional irregular shifts

Work Rights

Not specified

Tailored Resume

Cover Letter