Head Universal Banker - Merrifield Branch

Citi Handlowy

Falls Church, Virginia, United States
Base: $53,670.00 - $70,030.00; bonus/equity: discr...
Not specified (assumed in-person based on branch location)
Exceptional service delivery
Lead and coach team members
Champion risk and control
Citi Handlowy is seeking a Head Universal Banker for their Merrifield Branch in Falls Church, Virginia, to lead a team in providing exceptional customer service and sales support. The role involves coaching team members, guiding clients through complex transactions, and ensuring compliance with bank policies while fostering a positive customer experience

Job Summary

  • The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.
  • This role not only executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) but also leads, coaches, and mentors team members.
  • The Head Universal Banker plays a key role in championing risk and control, driving lobby leadership, and ensuring consistent delivery of client and team experiences aligned with the bank’s standards.

Matching Summary

Match Score: 75

Citi Handlowy is seeking a Head Universal Banker for their Merrifield Branch in Falls Church, Virginia, to lead a team in providing exceptional customer service and sales support. The role involves coaching team members, guiding clients through complex transactions, and ensuring compliance with bank policies while fostering a positive customer experience.

Salary

Base: $53,670.00 - $70,030.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off packages

Skills & Requirements

Must-have

  • Exceptional service delivery
  • Lead and coach team members
  • Champion risk and control
  • Drive lobby leadership
  • Proactively identify client needs
  • Digital capabilities expertise

Nice-to-have

  • Positive can-do attitude
  • Customer first culture
  • Foster teamwork
  • Motivate others

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent
  • Experience with face-to-face customer service
  • Digital engagement skills
  • Basic sales/referrals experience

Work Rights

Not specified

Tailored Resume

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