Sr Manager, Apac Customer Success

Workday

Kuala Lumpur, Malaysia
Fully remote
Customer success management
Enterprise-level support
Customer relationship management
The Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams

Job Summary

  • The Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.
  • We are looking for an experienced and motivated people leader who demonstrates strong leadership skills and a proven interest in building and developing high-performing teams.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

The Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.

Skills & Requirements

Must-have

  • Customer Success Management
  • Enterprise-level support
  • Customer relationship management
  • Issue resolution and escalation management
  • Leading commercial negotiations

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Curious minds
  • Bold ideas and genuine care

Key Requirements

  • 8+ years as a people manager
  • 5+ years Customer management experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 35%

Work Rights

Not specified

Tailored Resume

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