Software Technical Account Manager Ii (traveling)

Axon Enterprise

Seattle, Washington, United States
Base: $93,926 - $150,282 usd; bonus/equity: includ...
On-site
4+ years technical account management experience
Saas solution deployment and configuration
Windows os and networking expertise
This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies to enhance public safety

Job Summary

  • This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies to enhance public safety.
  • The position requires managing complex deployments, resolving critical technical issues, and acting as a primary advocate for customer needs.
  • Candidates must be willing to travel up to 80% of the time to agency locations and pass a strict CJIS background check.

Matching Summary

This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies to enhance public safety.

Salary

Base: $93,926 - $150,282 USD; Bonus/Equity: Included in total compensation package; Benefits: Competitive salary, 401k match, paid parental leave, medical/dental/vision

Skills & Requirements

Must-have

  • 4+ years technical account management experience
  • SaaS solution deployment and configuration
  • Windows OS and networking expertise
  • Microsoft Power BI and SQL Server proficiency
  • 80% travel requirement to agency locations
  • CJIS background check clearance capability

Nice-to-have

  • Experience with public safety or law enforcement sectors
  • Familiarity with RMS, CAD, and CJIS standards
  • Relevant technical certifications like Microsoft or Cisco
  • Strong cross-functional collaboration skills
  • Root cause analysis and troubleshooting abilities

Key Requirements

  • Bachelor's degree in business administration or computer science
  • Minimum 4 years of relevant technical account management experience
  • Ability to pass Criminal Justice Information Services (CJIS) background check

Work Rights

Must pass CJIS background check

Tailored Resume

Cover Letter