Claims Case Manager, Group Insurance - 12 Month Contract

Zurich Insurance Company Ltd

Australia
**
Manage long-term income protection claims
End-to-end life and terminal illness claims
Review medical and policy information
** Zurich Insurance Company Ltd is seeking a Claims Case Manager for a 12-month contract in Australia. The role involves managing long-term income protection claims and requires strong communication, analytical skills, and a compassionate approach to customer service. **

Job Summary

  • Manage long-term income protection claims and complete end-to-end assessments for life and terminal illness claims, ensuring outcomes are fair, timely, and compassionate.
  • You’ll join a team embracing digital tools and modern ways of working, where your ideas can shape better processes and stronger governance.
  • Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing.

Matching Summary

Match Score: 75

** Zurich Insurance Company Ltd is seeking a Claims Case Manager for a 12-month contract in Australia. The role involves managing long-term income protection claims and requires strong communication, analytical skills, and a compassionate approach to customer service. **

Skills & Requirements

Must-have

  • Manage long-term income protection claims
  • End-to-end life and terminal illness claims
  • Review medical and policy information
  • Act as central point of contact
  • Make timely, evidence-based decisions
  • Maintain accurate case records
  • Compliance with legislative standards

Nice-to-have

  • Calm, organised approach
  • Clear communication
  • Adapt well to change
  • Collaborative team player
  • Values-driven organisation
  • Digital transformation

Key Requirements

  • Proven experience in insurance claims management
  • Life Insurance or Workers Compensation experience preferred
  • Strong communication skills
  • Analytical mindset
  • Experience managing competing priorities
  • Ability to build rapport
  • Confidence using claims management systems

Work Rights

Not specified

Tailored Resume

Cover Letter