The Director of Client Services is a critical senior leadership role responsible for leading and transforming globally distributed customer operations teams
Job Summary
The Director of Client Services is a critical senior leadership role responsible for leading and transforming globally distributed customer operations teams.
This role will set the strategy for the Client Services Team and has the opportunity to influence Autodesk’s strategic priorities and objectives to modernize and digitize partner and customer experiences.
The successful candidate is adaptable and has experience working with global customer operations and services teams with a key focus on transformation of people, process, and technology.
Matching Summary
The Director of Client Services is a critical senior leadership role responsible for leading and transforming globally distributed customer operations teams.
Skills & Requirements
Must-have
global customer operations
customer success organization
leading and transforming teams
system innovation and modernization
managing managed services vendors
365/24/7 support worldwide
driving customer value
Nice-to-have
employee first culture
customer centric culture
change maker
boldly questions the status quo
enthusiastic and dedicated approach
Key Requirements
15+ years of experience
globally distributed customer operations teams
best-in-class SaaS environment
digitize and modernize agent and customer experiences