Director - Customer Change Management

Land Securities Group

Bangalore, India
Operational change function leadership
Customer-facing change management
Product change management ownership
The Director, Customer Change is responsible for establishing and leading a dedicated Operational Change function to manage all customer‑facing change, including BAU product/data changes, transformation and existing product upgrades

Job Summary

  • The Director, Customer Change is responsible for establishing and leading a dedicated Operational Change function to manage all customer‑facing change, including BAU product/data changes, transformation and existing product upgrades.
  • This role centralizes ownership of Product Change Management, Data Change governance, and Product Lifecycle Notifications across the organization, ensuring accuracy, consistency, and timely delivery to customers and internal stakeholders.
  • LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Matching Summary

The Director, Customer Change is responsible for establishing and leading a dedicated Operational Change function to manage all customer‑facing change, including BAU product/data changes, transformation and existing product upgrades.

Skills & Requirements

Must-have

  • Operational Change function leadership
  • Customer-facing change management
  • Product Change Management ownership
  • Data Change governance
  • Product Lifecycle Notifications
  • Customer communication
  • Collaboration with Product, Technology, Service Delivery

Nice-to-have

  • Innovation and continuous improvement
  • Collaborative and creative culture
  • Sustainability commitment
  • Employee wellbeing initiatives

Key Requirements

  • Director career stage
  • Experience in establishing structured change management functions
  • Experience in collaborating with cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter