The role involves managing order taking processes across multiple channels including phone, email, and fax while ensuring customer satisfaction
Job Summary
The role involves managing order taking processes across multiple channels including phone, email, and fax while ensuring customer satisfaction.
Employees are expected to build sustainable relationships with customers through open communication and maintain accurate records in the Ordering System.
The position includes supporting the billing process and coordinating customer requirements with Operation, Distribution, and Sales teams.
Matching Summary
The role involves managing order taking processes across multiple channels including phone, email, and fax while ensuring customer satisfaction.
Skills & Requirements
Must-have
Order taking management via phone email fax
Minimum 4 years customer service experience
Proficiency in SAP or LBShell ordering systems
Strong active listening and communication skills
Ability to coordinate with Operations and Sales
Nice-to-have
Experience training new CSR team members
Ability to adapt to different customer personalities
Strong multitasking capabilities in fast pace
Proactive approach to identifying customer needs
Key Requirements
Bachelor's Degree required
English reading and writing proficiency
Minimum 4 years working experience in customer service