Member Engagement Guide

Highmark Health

Working At Home, PA, United States
Base: $25.02 - $38.76; bonus/equity: not specified...
Educate members on insurance benefits
Assist with transferring medical records
Resolve claim or billing issues
This position is responsible for educating members about how their insurance benefits work, the financial impact of healthcare choices, available provider/service options and the importance of getting the right care at the right time, in the right place

Job Summary

  • This position is responsible for educating members about how their insurance benefits work, the financial impact of healthcare choices, available provider/service options and the importance of getting the right care at the right time, in the right place.
  • Empower members to make informed decisions by evaluating the most appropriate type of provider for members' unique needs, assess which providers are in-network and ensure that the members are fully informed of the tools and resources available to transition to AHN or other community providers.
  • Demonstrate business acumen by partnering with, and developing proactive sales strategies with the Organization's Sales team and executing these strategies by influencing member buying decisions at enrollment events focused on not only maintaining enrollment but increasing the Organization's enrollment and profitability.

Matching Summary

This position is responsible for educating members about how their insurance benefits work, the financial impact of healthcare choices, available provider/service options and the importance of getting the right care at the right time, in the right place.

Salary

Base: $25.02 - $38.76; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Educate members on insurance benefits
  • Assist with transferring medical records
  • Resolve claim or billing issues
  • Develop proactive sales strategies
  • Influence member buying decisions
  • Identify operational issues

Nice-to-have

  • Strong relationship builder
  • Work effectively in a matrix environment
  • Juggle and manage competing priorities
  • Demonstrate business acumen

Key Requirements

  • 3 years sales or client consulting experience
  • Bachelor's Degree in Business, Communications or related
  • Producer License in Life, Accident & Health (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter