Distribution Customer Assistant

EUROMASTER

France
Base: 2,130€ - 2,300€ gross fixed monthly; bonus/e...
Reception and transmission of calls
Coordination of breakdown interventions
Recording and updating intervention files
Your role will be to coordinate breakdown interventions across all of France, involving receiving and making calls, coordinating with technical teams, and managing intervention files

Job Summary

  • Your role will be to coordinate breakdown interventions across all of France, involving receiving and making calls, coordinating with technical teams, and managing intervention files.
  • We are looking for someone with a customer service mindset, ideally with prior call center experience, comfortable with digital and telephone tools, and possessing strong organizational skills.
  • Benefits include performance bonuses, a fixed and variable salary between €2130 and €2300 gross monthly, plus an annual bonus, with opportunities for telework and professional development within the Michelin Group.

Matching Summary

Your role will be to coordinate breakdown interventions across all of France, involving receiving and making calls, coordinating with technical teams, and managing intervention files.

Salary

Base: 2130€ - 2300€ gross fixed monthly; Bonus/Equity: 9% annual bonus on objective achievement; Benefits: Performance bonuses, CSE offers, restaurant tickets, Michelin Group shareholding plan, comprehensive health and provident plan, PEE/PERCOL savings plan.

Skills & Requirements

Must-have

  • Reception and transmission of calls
  • Coordination of breakdown interventions
  • Recording and updating intervention files
  • Tracking technician mission returns
  • National intervention management
  • Proficiency in office tools

Nice-to-have

  • Customer-oriented mindset
  • Organizational skills
  • Autonomy and rigor
  • Positive team spirit
  • Openness to difference

Key Requirements

  • Distance customer relations training
  • Previous call center experience
  • Ideally, experience in intervention planning

Work Rights

Not specified

Tailored Resume

Cover Letter