Project Manager Ii, Patient Experience

Mass. Eye And Ear

Boston, MA, US
Base: $79,560.00 - $115,720.80/annual; bonus/equit...
Hybrid
Patient feedback data analysis
Patient experience strategy
Improvement initiative development
The project manager supports the enhancement and improvement of overall patient experience for MGB, identifying opportunities to inform overall strategic goal setting

Job Summary

  • The project manager supports the enhancement and improvement of overall patient experience for MGB, identifying opportunities to inform overall strategic goal setting.
  • Responsibilities include identifying trends in patient feedback, facilitating improvement opportunities, executing site observations, and tracking intervention effectiveness.
  • Mass General Brigham offers comprehensive benefits, career advancement opportunities, and recognition programs designed to celebrate contributions and support professional growth.

Matching Summary

The project manager supports the enhancement and improvement of overall patient experience for MGB, identifying opportunities to inform overall strategic goal setting.

Salary

Base: $79,560.00 - $115,720.80/Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • patient feedback data analysis
  • patient experience strategy
  • improvement initiative development
  • staff training programs
  • service excellence programming
  • patient experience guideline repository

Nice-to-have

  • groundbreaking medical discoveries
  • high-performing teams
  • storytelling and statistics
  • evidence based research review

Key Requirements

  • 5 - 7 years of project management experience
  • Bachelor's Degree Related Field of Study or equivalent years of experience
  • Master's Degree Related Field of Study preferred
  • Team leadership experience 0-1 year

Work Rights

Not specified

Tailored Resume

Cover Letter