Senior Customer Service Agent - Scm

A.P. Moller - Maersk

Vietnam
Customer channel management
Case management
Customer onboarding and relationship building
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment

Job Summary

  • Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment.
  • Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results.
  • Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Matching Summary

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment.

Skills & Requirements

Must-have

  • Customer channel management
  • Case Management
  • Customer onboarding and relationship building
  • E2E SCM knowledge
  • Exceptional handling
  • Customer KPI monitoring

Nice-to-have

  • Coaching and mentoring staff
  • Influencing tactical decisions
  • Problem solving skills
  • Effective communication

Key Requirements

  • Previous work experience in a related area
  • Practical knowledge via advanced education

Work Rights

Not specified

Tailored Resume

Cover Letter