- Provide advanced (L2/L3) operational support for Azure cloudinfrastructure and related services. - Act as an escalation point for complex incidents, performing rootcause analysis and implementing permanent fixes. - Monitor and maintain production environments using enterprisemonitoring and alerting tools. - Respond to and resolve incidents, service requests, and alerts withindefined SLAs, ensuring minimal downtime. - Troubleshoot and optimize Azure services, including Virtual Machines,Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers,Azure Backup, Azure Monitor, and Log Analytics. - Lead and manage patching activities for Windows and Linuxenvironments, ensuring compliance and minimal disruption. - Perform and oversee routine operational tasks such as system healthchecks, service restarts, backup validation, and configuration audits. - Support and implement change, release, and maintenance activitiesfollowing ITIL best practices. - Maintain high-quality documentation, including runbooks, SOPs, andknowledge base articles. - Ensure adherence to incident, problem, change, and request managementprocesses. - Support security, audit, and compliance initiatives, includingvulnerability remediation. - Collaborate with cross-functional teams, customers, and servicemanagement stakeholders to ensure service excellence. - Identify opportunities for automation and process improvement usingtools such as Terraform and Azure DevOps.