Customer Success Onboarding Manager

LNRS DATA SERVICES

New York, NY, United States
Base: $53,300 - $88,800; bonus/equity: not specifi...
Deliver seamless onboarding experiences
Gather and document client requirements
Develop and manage onboarding timelines
The Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products across the portfolio for both new and existing customers

Job Summary

  • The Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products across the portfolio for both new and existing customers.
  • Deliver online and occasional in-person training sessions to improve user understanding and drive product adoption.
  • We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits, Retirement Benefits, Wellbeing, Family Benefits.

Matching Summary

The Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products across the portfolio for both new and existing customers.

Salary

Base: $53,300 - $88,800; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, wellness, family benefits

Skills & Requirements

Must-have

  • Deliver seamless onboarding experiences
  • Gather and document client requirements
  • Develop and manage onboarding timelines
  • Support customers through full onboarding lifecycle
  • Troubleshoot customer issues and problem-solve

Nice-to-have

  • People-oriented mindset
  • Commercial awareness
  • Adapt to changing priorities
  • Proactive team player
  • Operate autonomously in agile environment

Key Requirements

  • Proven experience delivering high-quality customer service
  • Experience implementing and onboarding customized products
  • Ability to meet deadlines and service level agreements
  • Strong interpersonal and listening skills
  • Excellent time management skills
  • Analytical problem-solving skills
  • Proven ability to build and maintain strong relationships

Work Rights

Not specified

Tailored Resume

Cover Letter