Willenbrock Fordertechnik GmbH & Co. KG is seeking a Tech Support Engineering Manager in Guadalupe, Mexico, to lead a team supporting material handling systems. The role requires a combination of technical troubleshooting, project coordination, and customer relationship management
Job Summary
Lead a team of engineers to successfully support material handling systems customers both remotely and on field service needs.
Oversee the diagnosis, troubleshooting, and resolution of system issues, ensuring multiple service level agreements (SLAs) and timely responses are met.
Maintain excellent communication, leadership, and problem-solving abilities with customers regarding technical issues, timelines, and service outcomes.
Matching Summary
Match Score: 85
Willenbrock Fordertechnik GmbH & Co. KG is seeking a Tech Support Engineering Manager in Guadalupe, Mexico, to lead a team supporting material handling systems. The role requires a combination of technical troubleshooting, project coordination, and customer relationship management.
Skills & Requirements
Must-have
Technical troubleshooting
Case project coordination
Customer relationship management
Material handling systems support
Service level agreements (SLAs)
After-hours support and escalation
Nice-to-have
Leadership by example
Cross-functional team coordination
Continuous improvement initiatives
Customer centric mindset
Conflict Resolution
Key Requirements
Experience with ERP and technical documentation systems (e.g. SAP, Oracle, Jira)
Ability to manage workload and ensure team meets utilization goals
Experience managing external contractors and third-party vendors