The Head Universal Banker position at Publix Serving (Civica) in Walnut Creek involves leading a team in delivering exceptional customer service and guiding clients through banking transactions. The role emphasizes sales, compliance, and risk management while maintaining a client-first culture
Job Summary
The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.
This role not only executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) but also leads, coaches, and mentors team members.
The Head Universal Banker plays a key role in championing risk and control, driving lobby leadership, and ensuring consistent delivery of client and team experiences aligned with the bank’s standards.
Matching Summary
Match Score: 75
The Head Universal Banker position at Publix Serving (Civica) in Walnut Creek involves leading a team in delivering exceptional customer service and guiding clients through banking transactions. The role emphasizes sales, compliance, and risk management while maintaining a client-first culture.
Salary
Base: $56,500.00 - $73,700.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.