Plano, tx: $149,800 - $171,000; bonus/equity: perf...
Hybrid
Conduct primary research studies
Synthesize existing research and data
Develop research strategies
Capital One's Experience Design organization co-creates memorable, meaningful customer and associate experiences
Job Summary
Capital One's Experience Design organization co-creates memorable, meaningful customer and associate experiences.
The goal of Experience Design Research is to accelerate teams’ learning velocity by conducting primary research studies, assessments, and testing.
This leadership role requires deep expertise in research execution, strategic business partnership, and demonstrated independence in driving results.
Matching Summary
Capital One's Experience Design organization co-creates memorable, meaningful customer and associate experiences.
Salary
Plano, TX: $149,800 - $171,000; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
Conduct primary research studies
Synthesize existing research and data
Develop research strategies
Execute rigorous research
Deliver actionable recommendations
Scale research impact across organization
Nice-to-have
Human-centered approach
Collaboration and openness
Innovation powered by perspective
Teamwork and respect
Key Requirements
At least 3 years of professional experience conducting user experience research
At least 5 years of experience conducting quantitative or qualitative research
At least 4 years of experience conducting data analysis
At least 7 years managing user experience research
At least 4 years experience working and influencing senior level executives