Director For Et And Fxt Customer Operations

Land Securities Group

Singapore
Global fx operations leadership
Live service management
Major incident management
The Director, Customer Support (FX) is responsible for leading the global D&A FX Operations function, ensuring the end‑to‑end delivery of a stable, resilient, and high‑quality operational service across D&A FX product suite

Job Summary

  • The Director, Customer Support (FX) is responsible for leading the global D&A FX Operations function, ensuring the end‑to‑end delivery of a stable, resilient, and high‑quality operational service across D&A FX product suite.
  • Lead the global FX Customer Support operation, ensuring consistent, high‑quality service delivery and driving continuous improvements in resilience, responsiveness, and customer satisfaction.
  • Partner with Strategic Account Management to improve client satisfaction, drive retention, and support revenue‑enabling initiatives.

Matching Summary

The Director, Customer Support (FX) is responsible for leading the global D&A FX Operations function, ensuring the end‑to‑end delivery of a stable, resilient, and high‑quality operational service across D&A FX product suite.

Skills & Requirements

Must-have

  • Global FX Operations Leadership
  • Live Service Management
  • Major Incident Management
  • Customer Experience Improvement
  • FX Market Structure Understanding

Nice-to-have

  • AI-driven support tools
  • Data-driven service improvement
  • Sustainability focus
  • Collaborative and creative culture

Key Requirements

  • 10+ years of experience in FX business
  • Minimum 5 years in customer support/service operations
  • At least 3 years in senior leadership role
  • Bachelor's degree or equivalent
  • Hands-on experience with CRM platforms

Work Rights

Not specified

Tailored Resume

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