Salesforce Service Cloud Admin - Latam

designengineer.io

Remote
Fully remote
Salesforce service cloud focus
Streamline and automate customer support
Design and manage complex screen flows
Engine is seeking a Salesforce Service Cloud Administrator to enhance customer support workflows and implement Salesforce solutions in a remote role. The ideal candidate will have 3+ years of experience in Salesforce Administration, particularly Service Cloud, and a collaborative mindset to drive operational efficiency

Job Summary

  • Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
  • Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.
  • Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.

Matching Summary

Match Score: 85

Engine is seeking a Salesforce Service Cloud Administrator to enhance customer support workflows and implement Salesforce solutions in a remote role. The ideal candidate will have 3+ years of experience in Salesforce Administration, particularly Service Cloud, and a collaborative mindset to drive operational efficiency.

Skills & Requirements

Must-have

  • Salesforce Service Cloud focus
  • Streamline and automate customer support
  • Design and manage complex screen flows
  • Salesforce Omni-Channel configuration
  • Collaborate with cross-functional teams

Nice-to-have

  • Problem-solver with expertise
  • Fast-paced innovative environments
  • Actionable insights for data-driven decisions
  • World-class personalization and convenience

Key Requirements

  • 3+ years Salesforce Administrator experience
  • Service Cloud focus
  • Contractor position for Latin America only
  • Fluent in Salesforce Omni-Channel
  • Experience with OmniStudio

Work Rights

Contractor position for candidates based within Latin America only

Tailored Resume

Cover Letter