Job Summary

• The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs, with an overview involving Advanced Issue Resolution, Mentorship and Training, Process improvement, and Customer Service Management.
• Key responsibilities include supporting the sales team, handling customer complaints, developing strong customer relationships, identifying opportunities to optimize customer accounts, and supporting junior representatives.
• Benefits include a hybrid working schedule, LEED Platinum Certified office, a benefit platform, life insurance, private medical care, holiday allowance, bonuses, and extra vacation days.

Matching Summary

Skills & Requirements

Key Requirements

• Minimum 1 year customer service experience
• Fluent in French and English
• Intermediate computer skills
• Experienced handling conflict situations
• Suggests improvements to existing processes

Work Rights