Base: $18.50 ph; bonus: + bonus; benefits: not spe...
Part-time, monday-friday (12 pm - 6 pm) and every other saturday (9 am - 3 pm)
Answer incoming phone calls
Schedule service appointments
Log comments in dealership management system
Hendrick Buick GMC Cadillac is seeking a part-time BDC Representative/Call Center Agent for their Cary, North Carolina location. The role involves answering inbound service calls, scheduling appointments, and maintaining customer records, with an hourly wage of $18.50 plus bonuses
Job Summary
The role involves primarily answering inbound service calls for 12 Hendrick Dealerships and scheduling service appointments.
Employees are expected to maintain CSI scores at or above company standards while following core values like Servant Leadership and Integrity.
The position offers a competitive hourly rate of $18.50 plus bonuses with a part-time schedule including every other Saturday.
Matching Summary
Match Score: 75
Hendrick Buick GMC Cadillac is seeking a part-time BDC Representative/Call Center Agent for their Cary, North Carolina location. The role involves answering inbound service calls, scheduling appointments, and maintaining customer records, with an hourly wage of $18.50 plus bonuses.
Salary
Base: $18.50 per hour; Bonus: Plus Bonus; Benefits: Not specified
Skills & Requirements
Must-have
Answer incoming phone calls
Schedule service appointments
Log comments in Dealership Management System
Follow pre-set scripts
Maintain accurate timekeeping records
Nice-to-have
Previous dealership experience
Chevrolet Buick GMC Cadillac Chrysler Dodge Jeep Ram experience
Strong interpersonal skills
Commitment to customer enthusiasm
Ability to work weekends and holidays
Key Requirements
High School Diploma or GED
Up to 1 year of call center or business development experience
Valid Driver's License
Intermediate Microsoft Office knowledge
Intermediate Dealership Management System knowledge