Senior Business Analyst - Servicenow Csm

Takeda UK

Bengaluru, India
Hybrid
Servicenow csm and s2p modules
Assess user and business needs
Data-driven recommendations
Assess and anticipate user and business needs, expectations, and pain points within the ServiceNow ecosystem for both Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules

Job Summary

  • Assess and anticipate user and business needs, expectations, and pain points within the ServiceNow ecosystem for both Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules.
  • Provide data-driven, prioritized, actionable recommendations to enhance the user experience across CSM and S2P modules.
  • Use agile engineering practices and various software development technologies to rapidly develop creative and efficient solutions that enhance the customer experience.

Matching Summary

Assess and anticipate user and business needs, expectations, and pain points within the ServiceNow ecosystem for both Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules.

Skills & Requirements

Must-have

  • ServiceNow CSM and S2P modules
  • Assess user and business needs
  • Data-driven recommendations
  • Transform requirements into documentation
  • Agile and Waterfall SDLC approaches

Nice-to-have

  • Industry trends and advancements
  • User training and support
  • Collaborate with IT teams

Key Requirements

  • 6+ years architecting ServiceNow solutions
  • 3+ years focused on CSM and S2P modules
  • Bachelor's degree or relevant work experience

Work Rights

Not specified

Tailored Resume

Cover Letter