Not specified (assumed hybrid based on industry norms).
3+ years people management experience
Strategic or enterprise account management
Proven success hitting targets and forecasting
ServiceTitan is seeking a Manager for their Strategic Customer Success team, responsible for leading a group of Customer Success Managers to enhance customer retention and satisfaction for strategic clients. The ideal candidate will have a strong background in people management, customer success, and a passion for coaching high-performing teams
Job Summary
This role involves leading a team of 8-10 Customer Success Managers to deliver measurable ROI and drive deep product adoption for ServiceTitan's largest customers.
The company offers comprehensive benefits including 100% employer-paid medical options, up to $20k in fertility services, and a 401k match.
Candidates are expected to foster a culture of growth, ownership, and excellence while partnering with cross-functional teams to ensure a seamless customer journey.
Matching Summary
Match Score: 85
ServiceTitan is seeking a Manager for their Strategic Customer Success team, responsible for leading a group of Customer Success Managers to enhance customer retention and satisfaction for strategic clients. The ideal candidate will have a strong background in people management, customer success, and a passion for coaching high-performing teams.
Salary
Base: $137,900 - $184,500 USD; Bonus/Equity: Commission-eligible plus equity; Benefits: Comprehensive health, wellness, and parental support included
Skills & Requirements
Must-have
3+ years people management experience
Strategic or Enterprise account management
Proven success hitting targets and forecasting
Deep understanding of renewal and expansion motions