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Workday is seeking a Senior Production Readiness Manager to support large deployments and ensure successful performance testing and transition to production. The ideal candidate will possess strong technical expertise, project management skills, and a customer-centric approach, contributing to a collaborative culture focused on integrity and empathy.
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Job Summary
The role combines technical expertise, project management, and customer relations to ensure successful performance testing and transition to production.
As the voice of the customer, the manager takes full ownership of engagements during deployment, managing expectations and driving issue resolution.
Candidates must possess a BS or MS in a Technical Degree or equivalent experience with 7+ years in complex software support.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Production Readiness Manager to support large deployments and ensure successful performance testing and transition to production. The ideal candidate will possess strong technical expertise, project management skills, and a customer-centric approach, contributing to a collaborative culture focused on integrity and empathy.
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Skills & Requirements
Must-have
7+ years technical support experience
5+ years customer support or consulting
ERP system performance expertise
Workday product architecture knowledge
Customer escalation management skills
Nice-to-have
Crisis management experience
HR, Time Tracking, Financials applications
Strong storytelling for technical concepts
Ability to thrive with ambiguity
Cross-functional relationship building
Key Requirements
BS or MS in Computer Science, MIS, or equivalent
7+ years providing technical support for complex software
5+ years in customer support, product support, or consulting
Experience with ERP system performance (SaaS preferred)